mari88 Commitment

Mari88 | Responsible Gaming —
Safe, Healthy & In Control

At Mari88, the enjoyment of play must always go hand in hand with self-control. We provide tools, guidance, and full support so every member can enjoy their gaming experience within healthy limits — free from pressure and excessive risk.

24/7 Member Protection
Deposit & Session Limit Tools
Counselling Support
Self-Exclusion

6 Pillars Responsible Gaming mari88

Adjustable Deposit Limit

Set daily, weekly, or monthly deposit limits based on what you can afford. Limits can be reduced at any time and may only be increased after a 24-hour review period to ensure decisions are made with a clear mind.

Playing Session Time Limit

Set the maximum duration for each gaming session. Once the time limit is reached, the platform will automatically remind you and offer the option to take a break or end the session safely.

Temporary Break (Cool-Off)

Need a short break? Use the cool-off feature to suspend your account for 24 hours, 7 days, or 30 days. During this period, you will be unable to log in or make deposits.

Long-Term Self-Exclusion

If you feel you need to stop for a longer period, a self-exclusion option of 6 months to 5 years is available. Once activated, this option cannot be reversed until the period expires.

Self-Activity Monitoring

Review your deposit, withdrawal, and gaming activity history at any time through your account dashboard. This transparency helps you make informed decisions based on clear and accurate information.

Support & Help Resources

Our support team is trained to assist members who may be experiencing gambling-related difficulties. We also provide referrals to professional support organisations in Malaysia that can be contacted confidentially.

1

What Is Responsible Gaming?

Responsible gaming means you are in control of your gambling activity — not the other way around. It involves being aware of the time and money you spend, understanding that game outcomes are random, and ensuring this activity remains purely a source of entertainment rather than a means of income or stress relief.

At Mari88, we believe every member deserves a fun and secure gaming experience. That's why we've built a platform ecosystem that places member well-being as the top priority — not just profit. Every feature, every setting, and every control tool we design is intended to help you stay in full control.

We understand that gambling can become a problem for some individuals. That is why we don't simply provide a gaming platform — we also offer a comprehensive support network to help anyone who needs it, whether through self-control tools or referrals to professional specialists.

Always Remember

Gambling is entertainment, not a source of income. Only wager money you can afford to lose entirely without affecting your daily needs and those of your family.

2

Problem Gambling Warning Signs

One of the most important steps in responsible gaming is identifying early warning signs before they develop into a more serious problem. Many individuals facing gambling issues are unaware of them in the early stages because changes happen gradually. Here are some signs you should take seriously:

  • Increasing bet amounts continuously to achieve the same level of excitement as before.
  • Restless or irritable when trying to cut back or stop gambling.
  • Gambling to escape from personal problems, work stress, or feelings of sadness and anxiety.
  • Chasing losses — returning to gamble the next day in an attempt to recover lost money.
  • Lying to family or friends about your gambling activity or how much money you have spent.
  • Using money meant for daily necessities such as rent, bills, or food money for gambling.
  • Borrowing money to gamble or selling personal belongings to obtain money for gambling.
  • Unable to stop even after intending and resolving to do so multiple times.
Take Immediate Action

If you identify two or more of the above signs in yourself, we encourage you to use our self-exclusion tool or contact our support team immediately. There is no shame in seeking help — that first step is the most important one.

3

Quick Self-Assessment

Use the questions below as a personal guide to assess your own gambling habits. This is not an official diagnostic test, but it can help you gain a clearer picture of your relationship with gambling.

1 Have you ever felt the need to gamble with increasingly larger amounts of money?
YesNoSometimes
2 Have you ever returned to gambling the next day to chase the previous day's losses?
YesNoSometimes
3 Have you ever lied to loved ones about your gambling activities?
YesNoSometimes
4 Has gambling ever caused financial, family, or work-related problems?
YesNoSometimes
5 Have you ever felt unable to stop gambling even when you intended to?
YesNoSometimes
Definition

If you answered "Yes" or "Sometimes" to two or more questions, we encourage you to speak with our support team or reach out to a professional assistance organisation. Remember, asking for help is a sign of strength, not weakness.

4

Self-Control Tools on the Mari88 Platform

Mari88 provides a full suite of self-control tools accessible directly from your account settings. These tools are designed to give you complete control over your gaming experience — not mere formalities, but genuinely effective and easy-to-use features.

Control Tools Features Status
Daily Deposit Limit Set the maximum deposit amount per day Active
Weekly Deposit Limit Set the maximum deposit amount per week Active
Monthly Deposit Limit Set the maximum deposit amount per month Active
Session Time Limit Automatic notification when time limit is reached Active
Cool-Off Suspend account for 24 hours / 7 days / 30 days Active
Self-Exclusion Block account access for 6 months to 5 years Active
Activity History View complete records of deposits, games & withdrawals Active
How to Access

All self-control tools are accessible via the Account Settings > Responsible Gaming after you log in. Limits set take effect immediately and can only be relaxed after the designated review period.

5

How to Set Your Playing Limits

Setting play limits is one of the first things we encourage all new members to do upon registering. The process is simple, quick, and can be adjusted at any time to suit your needs.

1
Log In to Your Account

Access the Mari88 platform and log in using your registered username and password.

2
Go to Account Settings

Click on your profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.

3
Select "Responsible Gaming"

Find the tab or section labelled "Responsible Gaming" or "Self-Control" in your account settings menu.

4
Set Limits Based on Your Needs

Choose the type of limit you wish to set — deposit, time session, or loss — and enter a value that fits your budget.

5
Confirm and Save

Review the values you have set, then confirm the changes. Limits will take effect immediately and you will receive a confirmation email.

6

Child & Underage User Protection

Mari88 has a strict zero-tolerance policy against access by individuals under 18. Our platform enforces a rigorous identity verification (KYC) process to ensure all registered members are legally eligible adults.

If you share a device with younger family members, we strongly encourage you to take the following steps to ensure they cannot access gambling platforms:

  • Always log out from your account after playing, especially on shared devices.
  • Use a password that strong and unique that other family members cannot easily guess.
  • Activate two-factor authentication (2FA) for an added layer of security on your account.
  • Consider using parental control software on devices that are accessible to children.
  • Never save password on shared devices that children have access to.
Strict Policy

If we detect or receive a report that any account is being used by an underage user, that account will be suspended immediately and an investigation will be conducted. We sincerely appreciate your cooperation in protecting children.

🤝

Mari88 Responsible Gaming Pledge

We are committed to always placing the well-being of our members above all else. Every business decision we make takes into account the impact on the mental and financial health of our player community. A responsible platform is not only better for users — it is the foundation of the long-term trust we build together with you.

FAQ Responsible Gaming

Log in to your account, then go to Account Settings > Responsible Gaming. There you can set daily, weekly, or monthly deposit limits. Limits set will take effect immediately. Should you wish to increase your limit in the future, a 24-hour review period applies as a precautionary measure.

Cool-Off is a short break of 24 hours, 7 days, or 30 days — suitable if you just need a brief pause. Self-Exclusion is a long-term commitment of 6 months to 5 years, during which your account will be fully closed and cannot be reversed until the period ends. This option is recommended if you feel gambling has become a more serious problem.

Yes, completely. All information you share with our support team regarding responsible gaming issues is confidential and protected by our privacy policy. It will not be shared with any third party without your consent, except where required by law.

No. Self-exclusion is an irrevocable commitment until the designated period ends. This is an intentional safeguard to help you stay true to the decision you have made. Once the period expires, you will need to contact our support team and go through an assessment process before your account can be reactivated.

End your session immediately and do not attempt to chase your losses — it will only make things worse. Take a break, talk to someone you trust, or use the Temporary Break feature in your account. If the stress persists, contact Talian Kasih at 15999 or the mari88 support team for further guidance.

Not at all. mari88 has a zero-tolerance policy toward underage users. All registrations require strict identity verification (KYC), and any account suspected of being used by someone under 18 will be suspended immediately pending investigation. We strongly encourage parents and guardians to ensure children do not have access to related devices or accounts.
Start on the Right Foot

Play Smart, Stay Safe!

Register your Mari88 account today and set your playing limits from the very first step. The best entertainment experience starts with smart self-control.

Bahasa Melayu